Frequently Asked Questions

Everything you need to know about your next favorite pair of shades.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.

Do your sunglasses offer UV protection?

Yes, all Shade Files eyewear features 100% UVA/UVB protection to keep your eyes safe while maintaining a high-fashion look.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return your unworn sunglasses in their original packaging for a full refund or exchange.

How should I care for my new eyewear?

To keep your lenses scratch-free, always store them in the provided microfiber pouch or hard case. Clean them using a microfiber cloth and specialized lens cleaner; avoid using paper towels or clothing which can cause micro-scratches.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my shipment?

Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.