Returns & Exchanges

At Shade Files, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring they are in unworn and unwashed condition.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.